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Shipping Terms

We offer free shipping:

 Delivery will be made 12 to 20 day after you’ve received your shipping confirmation. Please also keep in mind that the time of day of that the order is placed may affect when the order is processed.

To inquire about faster delivery options, please feel free to contact us at info@ngbay.com to inquire about faster delivery options for you order.

 

Tracking number:

You will receive an email with this information after the purchase. It may take 48 to 72 hours to be updated by the shipping company, and sometimes tracking numbers may change. Please reach out to us with any questions or concerns. We are here to help.

 

List of countries that we ship:

United States
Canada
Australia
UK & Ireland
New Zealand
Austria
Belgium
Brazil
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
Portugal
Saudi Arabia
Singapore
Spain
Sweden
Switzerland

 

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO PROCESS MY ORDERS?

Orders are typically processed and shipped between 9am and 11am Monday through Friday. Please note that depending on the number of orders, it can sometimes take longer. Please contact us if you need an order expedited or if you are curious about processing times.

 

WHAT HAPPENS TO LOST/STOLEN PACKAGES?

We are not responsible for lost or stolen merchandise, as that is out of our control.

 

I PUT IN THE WRONG SHIPPING ADDRESS. WHAT CAN YOU DO?

If you have completed your order and realize you’ve entered the wrong shipping address, please contact us immediately to info@ngbay.com with your order number, and correct shipping address at Online Customer Service. Our e-commerce team is in the office 24h, so please don’t panic if you don’t hear back from us right away!

If you have already received your shipping confirmation, your order has left the building. At that time it will not be possible for us to intercept the package.

 

CAN YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes. At checkout you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Store does not ship any order without proper billing information.